Email: support@cooktive.com

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Common queries answered

Frequently asked Questions

Most orders are processed and shipped within 1–3 business days. Once shipped, delivery typically takes 3–7 business days to most US addresses. You will receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.

We accept returns and exchanges within 30 days of delivery for unused, undamaged items in their original packaging. To start a return or exchange, contact our support team or submit a request through your account. Return shipping may apply unless the issue is our fault.

You can update your shipping address anytime in your account under “Address Book.” If your order has already been shipped, we can no longer modify the address.

Once your order ships, we’ll send you an email with a tracking number and link. You can also log into your account and go to “My Orders” to check the latest status.

You can reach our customer support via our Contact Us page or email us directly. We typically reply within 24 hours on business days.

Please contact us immediately. If your order hasn’t shipped yet, we can correct the address for you. Once shipped, we cannot change the address, but we can help track the package if it is returned.

Delivery is available to the vast majority of countries.For international shipping inquiries, please contact our support team to check availability for your location.

We try our best to ship all items in one package. Depending on product size and stock availability, your order may arrive in multiple packages at no extra cost to you.

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